a) These General Terms and Conditions shall expressly regulate the commercial relations arising between THE ACCOMMODATION and the Individual Users who, through the website https://alohavera.es/ (hereinafter, the “Website”) owned by THE ACCOMMODATION, acquire the products that it offers at any time to Private Users specifically for online sale (hereinafter, the “Services”) (hereinafter, the “Customers”).
b) These General Terms and Conditions have been drawn up in accordance with the provisions of Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 of 16 November 2007 approving the Revised Text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 3/2014 of 27 March 2014 amending the Revised Text of the General Law for the defence of consumers and users and other complementary laws, and Law 7/1996 of 15 January 1996 on the Regulation of Retail Trade.
c) THE ACCOMMODATION may unilaterally modify, at any time it deems appropriate, the configuration and content of these General Conditions. Notwithstanding, the General Conditions applicable to a given transaction will be those in force at the time of formalization of the same.
d) The terms and conditions applicable to the purchase of the Products offered for sale to the public by THE ACCOMMODATION through its Website will be all those described in these General Terms and Conditions and which will be detailed on the Website throughout the online purchase process. By using the Website, users declare that they are aware of and accept the different procedures necessary to access the different Products offered on the Website, as well as to formalise the purchase of the same.
e) The Client unreservedly accepts the General Terms and Conditions of Sale when placing an order for Products through THE ACCOMMODATION having prior knowledge of their content by having provided you with a copy of them, in addition to being published on the website of the accommodation (the Website), in a downloadable and printable version.
a) The identification data of the Website are as follows: https://alohavera.es/ (Aloha Vera: espacio de experiencias idiomaticas S.L.), CIF B-10640753, Registered office at Calle Altozano 10, 10450 Jarandilla de la Vera, Cáceres, Spain
Email Address: vive@alohavera.es
b) In order to make purchases from the Website, it will be necessary for Customers to make their reservation by marking the reservation and number of guests, as well as the specific details.
In order to book the accommodation, the Client must meet the following characteristics:
a) THE ACCOMMODATION will publish, together with the image of each of the rooms or accommodation that are the subject of booking through the Website, the specific characteristics of each of them, including the services included, and the applicable price.
b) THE ACCOMMODATION guarantees that the price will be the price in force on the day the reservation is formalized, regardless of the day on which the service is formalized.
c) If there are applicable offers on the price of the accommodations, these will be indicated next to the initial price with a different font that allows the Client to clearly identify the final price. In any case, the temporary period of validity of the offer will be indicated.
d) THE ACCOMMODATION may, unilaterally and at any time, offer new Services that are sold on the Website as well as suspend or cancel, temporarily or indefinitely, any of the services.
e) The rates established on the Website include the VAT applicable to each service, but not any other applicable tax. THE ACCOMMODATION undertakes to keep the prices updated in accordance with the applicable tax at all times.
f) THE ACCOMMODATION guarantees the availability of all the accommodations offered on the Website.
The Client must select the chosen accommodation, filling in the booking form and paying the corresponding amount.
At the time of formalizing the reservation, 100% of the total amount will be paid directly on the web through our online payment service provider (PayPal or Stripe). In the event that for any reason the payment of the reservation cannot be completed, it will be free again.
Please note that the booking will not be confirmed until the customer has received a confirmation email. If you do not receive this email, you must contact us by the means indicated above.
The booking procedure will be in the Spanish language.
For cancellation conditions, please read point 10. CANCELLATION AND REFUND POLICY of this document.
The client acknowledges and is clear that this contract is not a housing rental contract, it is a tourist rental contract. The total number of places occupied will depend on the accommodation chosen. The client may not accommodate a greater number of people than what is agreed herein. It is not allowed to invite other people who do not appear in the total number of occupied places in this contract to use the facilities, unless requested from the property (at an extra cost to be agreed).
The booking system will tell you for the chosen dates whether the minimum stay is valid in each case.
The rate includes the house linen (sheets and towels) and the final cleaning of the accommodation.
Courtesy items at the customer’s disposal: cooking essentials (salt, pepper, oil, vinegar…), rags and kitchen paper, tablecloth, rubbish bags and cleaning utensils (dish soap, dishwashing soap), hand soap and toilet paper.
The property has shown the establishment to the client before occupying it, and the client agrees with the state of hygiene of the same, as well as its material content and price.
The company or person in charge has the right to enter the establishment, either to make routine checks on the condition of the establishment, or due to cause majeure or other inconveniences. The client is responsible for any damage that may occur during the stay. Any problems with equipment or services that may occur in the establishment will be reported to the owner.
In the event of a defect, the defect or damage and the economic evaluation of the damage will be precisely detailed and communicated to the user.
Inputs and outputs:
Please be sure to let us know your approximate arrival time and especially if it is scheduled for later than 20:00, so that we can plan check-in and keep you informed of any delays or changes. The phone number or email provided in the booking will be used in the event that we need to contact you.
You will be informed prior to your arrival with more detailed information for the day of your arrival at the accommodation.
On the day of departure, the accommodation will be free at 11:00 a.m. However, if guests wish to enter or leave the accommodation at different times, they may do so with prior agreement and as long as it is not going to be occupied by another client that same day.
If you need to check out later please ask at the time of check-in if this is possible. We will try to accommodate your request. Any departure after 8:00 p.m. will be subject to the full price per night.
If clients have to leave the house, for any reason, before the previously contracted date, they will not be entitled to a total or partial refund of the amount paid.
Aloha Vera has Complaint Forms available to customers, in accordance with current regulations, so that they can record their complaints.
– The facilities will remain in perfect use, as they have been delivered, and neither the furniture, appliances nor equipment may be moved from their original place. If any breakdown or breakage occurs, the owners of the house will be informed in the shortest possible time.
– Guests staying with pets will be responsible, at all times, for the acts and damages of the animal. In addition, they will prevent the child from climbing on the couches, on the beds and from using the carpets in the rooms to sleep. They must pick up the pet’s droppings.
– The tranquility of the place must be respected, avoiding causing inconvenience to the residents of the town. The house is not rented for parties, bachelor parties or similar. The use of Karaokes and amplifiers is not allowed.
– In compliance with current legislation, smoking is not allowed inside the house.
– The garden will be kept perfectly clean, without throwing cigarette butts, papers, etc., and the plants found in it will be respected.
– It will only be allowed to make fires in the places prepared for this purpose, the barbecue and the fireplace, taking maximum safety measures. In summer, it will be allowed to use charcoal and not firewood, and provided that there is no express prohibition of the Competent Authorities.
Cleaning:
– The house is fully rented, therefore, it will be delivered completely clean and no cleaning will be carried out for the duration of the stay. When leaving, clients must leave the house clean.
– If the stay in the house is longer than 7 days (6 nights) a change of bed linen and bath linen will be made.
– Complete kitchen equipment is provided: crockery, cookware, glassware, cutlery and kitchen utensils. They must be left clean and correctly placed, each in its proper place.
– Deposit garbage, containers, glass and paper, in the relevant containers located in the village.
– Do not flush down the drains: oils, plastics, food scraps, etc.
– A cleaning fee of €50 will be charged for non-compliance with cleaning and maintenance rules.
Energy Efficiency:
– The heating system heats the whole house using radiators and is included in the price of the stay. It must be used responsibly and appropriately, keeping the thermostat at a temperature no higher than 22 degrees.
– Heating and air conditioning, various appliances and multimedia equipment provide comfort and convenience to the guests of the house. Enjoy them and make rational use of them, they are resources with a significant economic and ecological cost, and their control will allow us to maintain attractive prices.
– The lights should be kept off in those rooms of the house that are not used, in order to encourage energy saving.
– When using the washing machine, try to do so for a full load and using the economy programs.
a) The Client will receive an invoice in digital format after the stay. The sending of the same will be sent to the email address duly indicated by the Client.
b) In accordance with Royal Decree 1619/2012 of 30 November 2012, which approves the regulations governing billing obligations, the deadline for the issuance of invoices by THE ACCOMMODATION will be the 16th day of the month following the month in which the purchase was made by the Client.
c) Payment for reservations must be made by credit card using the methods indicated above.
d) Both our website and the booking system comply and work exclusively through SLL protocols to ensure maximum security in all data transfers.
e) In the payment gateways used for payments, the 3DSecure system is used, redirecting the data to secure servers without the merchant being able to access or store it.
The services offered on this website constitute an exception to the right of withdrawal of consumers and users, as it is a tourist accommodation service, and, therefore, the aforementioned right of withdrawal disappears when the User is aware of this circumstance and accepts it at the time of making the corresponding reservation (article 103 letter l Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws).
Up to 2 weeks before, 100% of the reservation will be refunded.
A charge of 50% of the reservation will be applied for cancellations up to 48 hours prior to arrival.
80% of the booking will be charged for cancellations less than 48 hours.
Refunds will be made through the same payment method used for the booking. The customer will receive the money immediately in the account associated with the card with which the reservation was paid after confirmation of the cancellation.
Any cancellations, including force majeure, will be subject to our cancellation policy. In case of force majeure, before cancelling the booking, please contact us directly to try to find a mutually beneficial solution.
In the event that THE ACCOMMODATION is unable to provide the client with the house they have booked due to force majeure, the client will be notified as soon as possible to try to find an optimal solution for both parties. If no agreement is reached, you will be refunded the full amount paid so far. All cancellations or changes must be made by email or phone.
Interruption of stay: No refund or credit will be made in case of interrupting the stay in the accommodation.
Consult the Privacy Policy.
For the purposes of these General Conditions, and for any communication that may be required between THE ACCOMMODATION and the Users, the Users must contact Aloha Vera by email by sending a message to vive@alohavera.es or by written communication addressed to C/Altozano, 10, 10450 Jarandilla de la Vera, Cáceres, Spain.
The validity of contracts concluded electronically is protected by Article 23(1) and (3) of Law 34/2002 on Information Society Services and Electronic Commerce: ‘Contracts concluded electronically shall have the same validity and shall produce all the effects of the civil and commercial legal system.’
The Contract is concluded from the moment the client expresses his/her agreement with these terms and conditions by clicking on the button to Accept and Read these conditions and after having correctly completed the form offered from the Website’s server or by depositing or sending said acceptance by any other electronic or traditional means at the offices of the headquarters.
Upon such acceptance, the customer will receive notification from the Website automatically sent to the email address provided at the Registration stage. This e-mail will be sent within 24 hours and will show the information related to your registration and the type of contract selected with the specific conditions that apply to each type at any time and that are accepted together with these general conditions at the time of contracting. However, as this is a technical and automatic element, the receipt of such e-mail may not take place for technical reasons beyond the control of the Website. In these cases, the customer must contact our customer service to make the reservation effective.
The client agrees that it will not be necessary to confirm receipt of the acceptance of the contract when it has been concluded exclusively by means of an email exchange or other equivalent type of electronic communication, as established in article 28.3 b) of Law 34/2002 on Information Society Services and Electronic Commerce. as well as the provisions of RD 1906/1999. The parties agree to legally equate the client’s handwritten signature to that made by means of any type of keys, codes or identifying security elements. Notwithstanding the foregoing, THE ACCOMMODATION may require written confirmation when it deems it necessary.
If any provision of this Agreement becomes unlawful, invalid or for any reason unenforceable, such illegality, unenforceability or lack of validity shall be limited exclusively to that provision and shall not affect the validity or enforceability of the other provisions.
Any disputes that may arise from the application of these rules will be governed by the laws of Spain and, to the fullest extent permitted by law, will be submitted to the Courts to which the accommodation is assigned.
