Terms & Conditions

Last updated: 5 October 2026.

1. Who we are

These terms and conditions govern the booking of the Spanish language retreats offered by ALOHA VERA: ESPACIO DE EXPERIENCIAS IDIOMÁTICAS, S.L. (“Aloha Vera”, “we”, “us”) through the website https://alohavera.es (the “Website”).

• Company: ALOHA VERA: ESPACIO DE EXPERIENCIAS IDIOMÁTICAS, S.L.
• Tax ID (CIF): B86820404
• Registered office: Calle Altozano 10, 10450 Jarandilla de la Vera, Cáceres, Spain
• Email: vive@alohavera.es
• Telephone and WhatsApp: +34 626 99 41 11

2. Scope and acceptance

These terms apply to every booking made through the Website. By completing a booking you confirm that you have read and accept them. The terms in force on the date of your booking apply to that booking. We may update these terms for future bookings; changes never affect bookings that are already confirmed.

3. Who can book

Our retreats are designed for adults. To book you must be at least 18 years old and have the legal capacity to enter into a contract. If you book on behalf of other people, you confirm that you are authorised to do so and that they accept these terms.

4. The retreat

Each retreat is a week-long Spanish immersion programme in Jarandilla de la Vera (Cáceres, Spain). The dates, start and end times and price of each retreat are shown on the Website at the time of booking.

The price includes:

• face-to-face Spanish classes with qualified teachers, in small groups of up to 8 people;
• a welcome kit and teaching materials;
• accommodation in a 17th-century rural house in the historic centre of Jarandilla de la Vera, in a double or family room with private bathroom;
• full board, including the welcome and farewell dinners and meals shared with teachers and students;
• the cultural and leisure activities in the programme, organised with local partners.

The price does not include travel to and from Jarandilla de la Vera, travel or medical insurance, optional activities that are not part of the programme, and personal expenses.

We may change the order or content of activities for reasons beyond our control, such as the weather or the availability of local partners. Where possible, we will replace them with equivalent activities.

5. Prices

Prices are shown in euros (€) per person and include VAT.

6. Booking and payment

6.1 To book, choose your retreat on the Website, complete the booking form and pay online. Card payments are processed securely by Redsys with 3-D Secure; we never see or store your card details.

6.2 A deposit of €600 per person is due at the time of booking. Where the Website offers it, you may also pay the full price at the time of booking.

6.3 The balance (the price minus the deposit) must be paid no later than 30 days before the start date, by card or bank transfer.

6.4 Your booking is confirmed when you receive our confirmation email. If you do not receive it within 24 hours, please contact us.

6.5 Places are limited. When a retreat is full you can join the waiting list, and we will contact you if a place becomes available.

7. Minimum number of participants

Each retreat needs a minimum of participants to go ahead. If the minimum is not reached, we will tell you at least 14 days before the start date, and you can choose between moving your booking to another date or receiving a full refund of the amounts paid.

8. Cancellation by you

Please send any cancellation by email to vive@alohavera.es. The date we receive your email determines which conditions apply:

• more than 14 days before the start date: full refund of the amounts paid;
• from 14 days to 48 hours before the start date: we keep 50% of the price of the retreat;
• less than 48 hours before the start date, or if you do not show up: we keep 80% of the price of the retreat.

Refunds are made to the card used for payment within 14 days of your cancellation. If you leave the retreat early, for any reason, no refund is made for the part you do not use.

You may transfer your booking to another person who meets the conditions in section 3, by telling us before the start date.

9. Changes or cancellation by Aloha Vera

If we have to cancel a retreat, for example because the minimum number of participants is not reached or for reasons of force majeure, we will offer you another date or a full refund of the amounts paid. We are not responsible for travel tickets or other costs you may have paid, so we recommend travel insurance with cancellation cover.

If an essential part of the retreat changes significantly before the start date, we will tell you, and you may cancel your booking with a full refund.

10. Right of withdrawal

Because the retreats include accommodation and leisure services on specific dates, the right of withdrawal does not apply, in accordance with article 103(l) of Royal Legislative Decree 1/2007, which approves the revised text of the Spanish General Law for the Defence of Consumers and Users. Cancellations are governed by section 8.

11. During your stay

• Arrival and departure times are those of each retreat’s programme, as shown on the Website.
• The house is shared with other participants and teachers. Please respect rest hours and our neighbours in the village.
• Smoking is not allowed inside the house.
• Pets are not allowed.
• You are responsible for any damage you cause to the house or its contents.
• Please tell us about any allergy, dietary requirement or health condition relevant to the classes or activities when you book.

12. Insurance and liability

We recommend that you take out travel insurance covering cancellation, medical assistance and repatriation. Residents of the European Union should bring their European Health Insurance Card. Some activities take place outdoors or are run by local partners; please follow the instructions of the guides. We are not responsible for the loss of personal belongings, except where caused by our negligence.

13. Photos and videos

We sometimes take photos and videos during the retreats for our website and social media. We will only publish images in which you can be identified with your consent.

14. Invoices

We will send you an invoice by email after the retreat.

15. Complaints

If you have a complaint, please contact us at vive@alohavera.es or on +34 626 99 41 11. Official complaint forms are available to customers at the house, in accordance with current regulations.

16. Personal data

We process your personal data as explained in our Privacy Policy.

17. Language, applicable law and jurisdiction

These terms and the booking process are in English. They are governed by Spanish law. If you are a consumer, any dispute will be heard by the courts that are competent under consumer protection law, which are generally those of your place of residence.

18. Severability

If any clause of these terms is found to be invalid, the remaining clauses will stay in force.